FAQs

1. How do I place my order? To place an order, simply browse our collection, select your desired items, and add them to your cart. Proceed to checkout, fill in your shipping details, and choose a payment method to complete your purchase.

2. How will I know that my order is placed successfully? You will receive a confirmation email with your order details once your purchase is successfully completed.

3. How do I receive my order? Your order will be delivered to the address provided during checkout through our reliable delivery partners.

4. I tried placing my order using my Debit Card/Credit Card/Net Banking, but the order was not successful. What’s happening here? If your payment is unsuccessful but the money is deducted, please don't worry. Contact our customer support with the transaction details, and we'll assist you promptly.

5. How should I check the status of my order? Log in to your account, go to the 'My Orders' section, and you can track the status of your order in real time.

6. Is it safe to shop online using Net Banking, Debit Card, or Credit Card? Absolutely. We use secure payment gateways to ensure the confidentiality of your payment information.

7. Why am I not getting a COD option? Availability of Cash on Delivery (COD) depends on your location and order value. Please check if your address is serviceable for COD during checkout.

8. Are there any hidden charges? No, we are transparent about all costs. The price you see during checkout is the final amount.

9. What should I do if my payment fails? If your payment fails, check your internet connection and retry. If the issue persists, contact your bank or reach out to our customer support for assistance.

10. How long will it take for my order to be delivered? Delivery times vary based on your location. You can check the estimated delivery time during the checkout process.

11. Are there any additional shipping charges? Shipping charges, if applicable, will be displayed during the checkout process.

12. How do I track my order? Once your order is shipped, you will receive a tracking link via email. You can also track your order in the 'My Orders' section on our website.

13. What if my order is undelivered? Contact our customer support, and we will promptly assist you in resolving any delivery issues.

14. How do I modify my order? Unfortunately, orders cannot be modified once they are placed. Please double-check your order before confirming the purchase.

15. How do I cancel my order? Orders can be canceled within a short timeframe after placement. Visit the 'My Orders' section to check if cancellation is possible.

16. What are the terms of the Return Policy? Our return policy details can be found on our dedicated 'Return Policy' page.

17. How do I exchange my order? We currently do not offer direct product exchanges. You can initiate a return and place a new order.

18. How does the Return process work? Refer to our 'Return Policy' for a step-by-step guide on initiating returns.

19. How do I self-ship the products if my pincode is not eligible for reverse pickup? Instructions for self-shipping can be found in the 'Return Policy' on our website.

20. What are the terms and conditions for a refund? Detailed information on refund terms and conditions can be found in our 'Refund Policy.'

21. What is the refund policy for returns of orders placed during a sale? The refund policy for sale items is the same as for regular-priced items. Refer to our 'Refund Policy' for more details.

22. What are the rules for refunding courier charges for self-shipping? Check our 'Refund Policy' for information on the refund of courier charges for self-shipped returns.

23. I haven't received my refund yet. What should I do? If you haven't received your refund within the stipulated time, contact our customer support for assistance.

24. Do you take bulk orders/customize products? Yes, we accept bulk orders and offer customization services. Please reach out to our customer support for more details.

25. What to do if I forgot my password? Click on the 'Forgot Password' link on the login page, and follow the instructions to reset your password.

26. I want to place an order but don’t want any price tag or invoice attached as it is a gift for someone. Is it possible? Unfortunately, we are unable to exclude price tags or invoices from orders.

27. Is there any option to try the product before buying it? We currently do not offer a try-before-you-buy service.

28. I wish to add a few more products to my order. Will it be possible? Once an order is placed, additional items cannot be added. Please place a new order for additional items.

29. The product I want to return was bought at a discount. Will I get refunded the full amount? Refunds for discounted items are processed based on the amount paid during the purchase.

30. In case I return the products, will the COD Handling Charges be credited back? COD Handling Charges are non-refundable, as mentioned in our 'Refund Policy.'

31. Does Nobero deliver products outside India? Currently, we only deliver within India. International shipping is not available at the moment.

For any further assistance, feel free to contact our customer support. Happy shopping!